What is MyAccount?
MyAccount allows you to view and manage your account details in one secure place 24/7. Have you changed your mailing address or other contact details recently? Maybe you’d like to fix an error or update your account with a new phone number or key contact. MyAccount allows you to:
- View and Pay your bill
- Book your move out
- Add your direct debit details
- Add and update credit/debit card details
- Add authorised/additional person on your account
If you're not able to find what you're looking for, want to provide feedback, suggest improvements or report a problem, contact us. You can submit an enquiry online or call on 1300 609 387 (Mon-Fri 9am-5pm).
To get started!
When you’re ready, just follow these simple steps:
- Visit https://www.seene.com.au
- Enter your email address and password. (The first time you register an account with seene, you would've been asked for a verified email address. You will need to use this same email address to log into MyAccount.)
- And that's it! You'll then be taken to the main dashboard.
If you forgot your password.
- Visit https://www.seene.com.au
- Select Forgot your login details?
- Enter your email address and we will send you a secure link to reset your password.
- Check your email, including the Junk/Spam folders, for the reset link, it’s valid for 5 minutes. If you can’t find it, simply start again to receive a new link.
- You then be able to reset your password and login to My Account
FAQs
What does the Usage tab do?
MyAccount's usage feature allows customers to view and download their historical energy consumption. Depending on the meter type at your property, the data is typically updated every 24 hours, but for some basic meters it depends on when we last attended the site for a reading.
Your Usage data can be arranged by:
- Service
- Interval
- Month
There's also a link at the bottom that can allow you to Download!
I changed my email address in MyAccount. Do I use the updated email address to log in?
It depends if you updated your contact email address or login email address. The contact email address is the email we send your bills to, and your login email address is the email address you use to log in to My Account.
Adding an additional account holder.
Before adding someone to your account, please note a secondary account holder will be able to interact with and view the details of your account.
Once you’ve logged into My Account:
- Select Additional Account Holder from the main page
- Enter the details of the person you’d like to add as an additional account holder
Important: If two names are listed on an account, whoever first created the account will remain the Primary Account Holder and remains financially responsible for any and all charges.
How do I update my billing notification preference?
Unfortunately, MyAccount currently doesn't allow customers to change their billing preference. You can only change your preferred contact method and update your phone number.
Please submit an enquiry online or contact us on 1300 609 387 (Mon-Fri 9am-5pm) if you wish to change the way your bills are sent to you.
How many accounts can I add or manage?
At the moment the MyAccount portal can only have one account linked to a registered email address. Meaning if you have more than one account with seene that uses the same email, unfortunately only one of them can be displayed on MyAccount at a time.
I've moved apartments but MyAccount is still only showing my old address.
Please submit an enquiry online or contact us on 1300 609 387 (Mon-Fri 9am-5pm) if you wish to change the way your bills are sent to you.