How can we help?

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card

If yes, you may be eligible for the Non-Mains Energy Concession (NEC) which is funded by the Victorian Government.

To receive the NEC you must:

• live in Victoria
• be a residential customer and claim the concession at your principal place of residence
• be responsible for the payment of the energy account
• hold an eligible concession card in the same name as the account holder
• have electricity supplied via an embedded network

The concession is paid annually based on the amount paid for energy in that year. Visit https://services.dffh.vic.gov.au/energy for more information.

You can apply online via https://services.dffh.vic.gov.au/victorian-concessions-allowances-portal, or you can contact us on 1300 609 387 (Monday to Friday, 9.00am to 5.00pm) for alternative ways to apply.

If you live in a retirement village or residential park, please contact us on 1300 609 387 or email hello@seene.com.au so we may assist with your application.

The Non-Mains Utility Relief Grant Scheme (NURGS) provides help to pay your electricity or gas bill that is overdue due to a temporary financial crisis. The relief is available to both renters and homeowners.

You can apply for NURGS if:

• you live in Victoria
• the account holder has one of the following eligible concession cards:
• Services Australia or Department of Veterans’ Affairs Pensioner Concession Card
• Services Australia Health Care Card
• Department of Veterans’ Affairs Gold Card
• electricity and/or gas hot water is supplied via an embedded network

If you don’t have one of these cards but are part of a low-income household, you may also be able to apply.

You must also show that you have no way of paying the account without assistance and are at risk of disconnection, and you must meet one of the following criteria:

• you or someone in your house has experienced family violence
• you have had a recent decrease in income, for example, lost your job
• you have had high unexpected costs for essential items
• the cost of shelter is more than 30% of your household income

The amount of the grant is based on the amount you owe at the time of application. It is also based on the reasons you have given for applying in your application form. Visit https://services.dffh.vic.gov.au/utility-relief-grant-scheme-non-mains for more information.

You can apply for separate grants for your electricity and hot water accounts.

How to apply

You can apply online at urgsmailbox.com/nurgsapplication. If you need help with your application, or would prefer to apply over the phone, you can call us on 1300 609 387. We’ll ask you some questions to check if you are eligible before completing an application.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card

If yes, and someone in your household uses an eligible life support machine, you may be eligible for the Non-Mains Life Support Concession which is funded by the Victorian Government.

To receive the Non-Mains Life Support Concession you must:

• live in Victoria
• be a residential customer and hold an eligible concession card
• have electricity supplied via an embedded network or generator (non-mains electricity)
• use an approved life support machine that uses at least 1,880 kilowatt hours of electricity annually

The concession covers the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using your general domestic tariff.

How to apply

Contact us on 1300 609 387 to request a Medical Confirmation Form. The form needs to be completed by a doctor, nurse, or hospital social worker who can confirm you are using the life support machine. Once we receive your completed form, we’ll register your address as a life support equipment supply address and apply the concession to your account.

For more information, visit https://services.dffh.vic.gov.au/non-mains-life-support-concession or call the Victorian Concessions Information Line on 1800 658 521.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card
• Services Australia Low Income Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card

If yes, you may be eligible for the NSW Low Income Household Rebate which is funded by the New South Wales Government.

To receive the NSW Low Income Household Rebate you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• hold an eligible concession card in the same name

Embedded network customers may receive up to $313.50 (including GST) each financial year for the NSW Low Income Household Rebate.

How to apply

You can apply online at https://applications.larry.energy.nsw.gov.au/ for the NSW Low Income Household Rebate (embedded network) or by post.

If your application is approved, the Rebate will be deposited into your nominated Australian bank account.

Did you receive a Family Tax Benefit in the previous financial year?

If yes, you may be eligible for the NSW Family Energy Rebate which is funded by the New South Wales Government.

To receive the NSW Family Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the electricity account for supply to your principal place of residence
• have received the Family Tax Benefit A or B in the previous financial year
• have lodged your tax return for the previous financial year with the Australian Tax Office
• finalised your entitlement to the Family Tax Benefit payments with Centrelink.

Embedded network customers receive up to $198 (including GST) each financial year.

How to apply

Go to https://www.energy.nsw.gov.au/households/grants-rebates/family-energy-rebate to apply and they will advise you of the outcome of your application.

If your application is approved, the Rebate will be deposited into your nominated Australian bank account.

Do you have the Commonwealth Seniors Health Card issued by Services Australia or the Department of Veterans’ Affairs?

If yes, you may be eligible for the NSW Seniors Energy Rebate which is funded by the New South Wales Government.

To receive the NSW Seniors Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be the named person on the electricity account for supply to your principal place of residence
• hold a valid Commonwealth Seniors Health Card
• not be a recipient of the NSW Low Income Household Rebate

Customers may receive up to $200 each financial year for the NSW Seniors Energy Rebate.

How to apply

You can apply online at https://www.energy.nsw.gov.au/households/grants-rebates for the NSW Seniors Energy Rebate or in person at a Service NSW centre. For more information on your local Service NSW centre visit, https://www.service.nsw.gov.au/service-centre.

If your application is approved, the NSW Seniors Energy Rebate will be deposited into your nominated Australian bank account.

Do you use bottled LPG gas which is 45 kilograms (88 litres) or greater in size at your principal place of residence?

If yes, you may be eligible for the NSW Gas Rebate for LPG Customers which is funded by the New South Wales Government.

To receive the NSW Gas Rebate for LPG Customers, you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• hold one of the following eligible concession cards
• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card
• Services Australia Low Income Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card

In addition, you will be required to provide a copy of an invoice that includes:

• the customer’s name
• the customer’s principal place of residence as the delivery address
• the date of purchase
• the name and contact details of the LPG or bottled gas supplier, in a stamped or printed format and
• evidence of reticulated LPG supply or at least 45 kilograms or 88 litres of LPG or other gas bottles or refills of such bottles

Embedded network customers receive $121 (including GST) each financial year.

How to apply

You can apply online at https://applications.larry.energy.nsw.gov.au/ for the NSW Gas Rebate (embedded network) or by post.

If your application is approved, the Rebate will be deposited into your nominated Australian bank account.

Do you, or does someone living with you, use approved energy-intensive life support equipment at home, such as home dialysis, a ventilator, or an oxygen concentrator?

If yes, you may be eligible for the NSW Life Support Energy Rebate which is funded by the New South Wales Government.

To receive the NSW Life Support Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be the account holder for your electricity account
• have a registered medical practitioner confirm that you, or someone living with you, needs the approved life support equipment at your principal place of residence

Embedded network customers may receive up to $1,477.52 per household each financial year, depending on the type of equipment used.

How to apply

Download and complete the applicant and patient sections of the NSW Life Support Rebate Medical Declaration, and ask your medical practitioner to complete and sign it. You can then apply online at https://www.service.nsw.gov.au/transaction/apply-for-the-life-support-energy-rebate-on-supply-customers for the NSW Life Support Energy Rebate (embedded network), or by post.

You'll need a printed copy of your latest electricity bill and your bank account details. If your application is approved, the rebate will be deposited into your nominated Australian bank account.

You'll need to reapply every year, and provide an updated medical declaration every 4 years.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card
• Services Australia Low Income Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card

Do you, or does someone living with you, have difficulty self-regulating body temperature in extreme hot or cold conditions, confirmed by a medical practitioner who has been treating you for at least 3 months?

If yes to both, you may be eligible for the NSW Medical Energy Rebate which is funded by the New South Wales Government.

To receive the NSW Medical Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be the account holder for your electricity account
• hold an eligible concession card
• meet at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition, as assessed by your medical practitioner

Embedded network customers receive $313.50 per household each financial year, paid as a lump sum. A household can only receive one Medical Energy Rebate per financial year.

How to apply

Download and complete the NSW Medical Energy Rebate Medical Declaration form, and ask your medical practitioner to complete the relevant sections. You can then apply online at https://www.service.nsw.gov.au/transaction/apply-for-the-medical-energy-rebate-on-supply-customers for the NSW Medical Energy Rebate (embedded network), or by post.

You'll need a printed copy of your latest electricity bill and your bank account details. If your application is approved, the rebate will be deposited into your nominated Australian bank account.

Note: Commonwealth Seniors Health Card holders aren’t eligible for this rebate but may be eligible for the NSW Seniors Energy Rebate instead.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Health Care Card (this includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card)
• QLD Government Seniors Card
• Department of Veterans’ Affairs Veteran Gold Card
• ImmiCard for Asylum Seekers

If yes, you may be eligible for the Queensland Electricity Rebate which is funded by the QLD Government.

To receive the Queensland Electricity Rebate, you must:

• live in Queensland
• be a residential customer and claim the concession at your principal place of residence
• be responsible for the payment of the energy account
• hold an eligible concession card in the same name as the account holder

The Queensland Electricity Rebate is applied as a daily rate to your electricity account.

If you believe you’re eligible for this concession, please submit a request or call us on 1300 609 387 so we can register your concession details.

Importantly, If you live in a retirement village or residential park you must contact the proprietor/owner of your premises to sign a copy of the rebate form. We’ll also notify them in advance.

Your card details will be verified before any concessions are applied. The verification process may take several days.

If you have an ImmiCard, please call us on 1300 609 387 to register your ImmiCard details.

The Home Energy Emergency Assistance Scheme (HEEAS) is for Queensland households experiencing problems paying their electricity bill because of an unforeseen emergency, or a short-term financial crisis that has occurred within the past 12 months

To be eligible for the scheme, you must be responsible for paying the outstanding bill and meet one of the following criteria:

• hold a current concession card; or
• have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; or
• be part of seene’s hardship program or on a payment plan

In addition, you must also have experienced:

• a substantial decrease in your household income (e.g. loss/decrease of employment hours, family separation); or
• high unexpected expenses on essential items

For more information on eligibility criteria, please visit https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/home-energy-emergency-assistance-scheme.

How to apply

• For more information, or to start the application process, contact us on 1300 609 387. We’ll provide you with an HEEAS application number.
• Using that application number, you’ll need to complete an online application form at https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/home-energy-emergency-assistance-scheme .
• Your application will be assessed by the QLD Government and, if successful, we will receive the one-off payment to pay for your account.

Do you use a home-based oxygen concentrator supplied free of charge through the Medical Aids Subsidy Scheme (MASS), or a home-based kidney dialysis machine supplied free of charge by a Queensland Health hospital?

If yes, you may be eligible for the Electricity Life Support Concession which is funded by the QLD Government, including for embedded network (on-supply) customers.

To receive the Electricity Life Support Concession for an oxygen concentrator, you must:

• have received your oxygen concentrator free of charge through MASS
• have been medically assessed under MASS eligibility criteria
• hold a Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance, or QLD Seniors Card

For a home-based kidney dialysis machine, you must have received the machine free of charge through a Queensland Health hospital. CPAP machines, and equipment not supplied by MASS or Queensland Health, aren’t eligible.

The concession is paid quarterly and is currently $1,063.30 per year for each oxygen concentrator, or $712.07 per year for each kidney dialysis machine.

How to apply

If eligible, you’ll be sent an Electricity Life Support Concession application form within 14 working days of receiving your machine from MASS, or from the Renal Unit at your Queensland Health hospital for a dialysis machine.

For more information, or if you haven’t received an application form, visit https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/electricity-life-support or phone Concession Services on 13 QGOV (13 74 68).

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Low Income Health Care Card
• Services Australia Health Care Card
• Department of Veterans’ Affairs Veteran Gold Card (Prisoner of War, War Widow or Totally Permanently Incapacitated (TPI) Embossed)
• ACT Services Access Card

If yes, you may be eligible for the ACT Electricity, Gas and Water Rebate which is funded by the ACT Government. This is a single rebate that can only be claimed once per household.

To receive the Electricity, Gas and Water Rebate, you must:

• live in Australian Capital Territory
• be a residential customer and claim the concession at your principal place of residence
• be responsible for the payment of the energy account
• hold an eligible concession card in the same name as the account holder

The rebate will be paid directly to eligible embedded electricity networks residents rather than as a reduction applied to the electricity bill. Visit https://www.revenue.act.gov.au/ for more information.

How to apply

Contact the ACT Revenue Office or complete the online application form by visiting, https://www.revenue.act.gov.au/help-and-resources/forms/electricity-gas-and-water-rebate-and-life-support-rebate, by phone on (02) 6207 0028 or email concessions@act.gov.au.

Do you use electrically-operated life support equipment prescribed by an ACT medical practitioner for the treatment of a life-threatening condition, such as a dialysis machine, oxygen concentrator, respirator, CPAP regulator, or nebuliser?

If yes, you may be eligible for the ACT Life Support Rebate which is funded by the ACT Government. This rebate is also available to eligible residents of ACT caravan parks and retirement villages with embedded electricity networks.

To receive the Life Support Rebate, you must:

• live in the Australian Capital Territory
• have the eligible life support equipment prescribed by an ACT medical practitioner
• provide a letter from your medical practitioner or authorised medical officer confirming your need for the equipment

Only one Life Support Rebate can be claimed per household. For embedded network residents, the rebate is paid directly to eligible residents rather than as a reduction applied to the electricity bill.

How to apply

For embedded network (caravan park and retirement village) residents, contact the ACT Revenue Office directly on (02) 6207 0028 (select option 5) or email concessions@act.gov.au.

For more information, visit https://www.revenue.act.gov.au/cost-of-living-support/life-support-rebate.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Low Income Health Care Card
• Services Australia Commonwealth Seniors Health Card
• Department of Veterans’ Affairs Gold Card (Totally and Permanently Incapacitated (TPI), Extreme Disablement Adjustment (EDA), War Widow or a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004)

Do you receive one of the following Centrelink payments:

• JobSeeker Payment
• Youth Allowance
• Parenting Payment
• Special Benefit
• Self-Employment Allowance
• ABSTUDY
• Austudy
• Farm Household Allowance (FHA)
• War widow pension under legislation of the United Kingdom or New Zealand

If yes, you may be eligible for the South Australian Energy Concession which is funded by the South Australian Government.

The 2026-27 energy concession amount will be up to $291.27.

Residential park residents and Retirement village residents are paid quarterly into your bank account by electronic funds transfer (EFT) as a combined payment for household concessions.

How to apply

Before applying with ConcessionsSA online at sa.gov.au:

• wait until you receive your first electricity bill from us
• make sure your personal details, such as your address, are up to date with Services Australia (Centrelink) or DVA (not needed for asylum seekers).

You can apply online at, https://www.sa.gov.au/topics/care-and-support/concessions/household-concessions/energy-bill-concessions or contact ConcessionsSA on 1800 307 758 (9:00 am to 5:00 pm, Monday to Friday) for other ways to apply.

Have you applied for asylum seeker protection and fall into one of the following categories:

• you hold or are applying for a Bridging visa E (BVE)
• you have held a BVE but it has expired, and don’t hold any other visa
• you are receiving support from the Australian Government’s Status Resolution Support Services (SRSS recipient)

Or have you arrived from the Israel-Hamas or Ukraine conflict and hold a tourist or visitor visa?

If yes, you may be eligible for the South Australian Energy Concession which is funded by the South Australian Government.

Before applying with ConcessionsSA you must wait until you receive your first electricity bill from us.

How to apply

You can apply online at, sa.gov.au/concessions/asylumseekers

Residential park residents and Retirement village residents are paid quarterly into your bank account by electronic funds transfer (EFT) as a combined payment for household concessions.

Do you have one of the following concession cards?

• Pensioner Concession Card issued by Services Australia or the Department of Veterans’ Affairs
• Services Australia Low Income Health Care Card
• Services Australia Commonwealth Seniors Health Card
• Department of Veterans’ Affairs Gold Card (Totally and Permanently Incapacitated (TPI), Extreme Disablement Adjustment (EDA), War Widow or a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004)

If yes, you may be eligible for the South Australian Residential Park Resident Concessions which is funded by the South Australian Government.

Visit https://www.sa.gov.au/topics/care-and-support/concessions/household-concessions/residential-park-resident-concessions for more information.

How to apply

• You can apply online at, https://www.sa.gov.au/topics/care-and-support/concessions/household-concessions/residential-park-resident-concessions and download an application form, or contact ConcessionsSA on 1800 307 758 (9:00 am to 5:00 pm, Monday to Friday) and ask for a form to be sent to you.

Do you, or your child, have a clinically verified medical condition that requires the frequent use of heating or cooling in the home to prevent the condition severely worsening?

If yes, you may be eligible for the Medical Heating and Cooling Concession which is funded by the South Australian Government, in addition to the standard energy concession.

To receive the Medical Heating and Cooling Concession, you must:

• live at the address on the application form
• have, or be the parent or legal guardian of, a child who has a qualifying medical condition requiring cooling or heating
• provide certification from your medical specialist or GP that the condition is severely worsened by hot or cold weather
• use an air conditioning unit at that address to meet your medical heating and cooling requirements
• be financially responsible for the full or part payment of the energy bill
• hold an eligible concession card or Centrelink payment

The 2026-27 concession amount will be up to $291.27, indexed each financial year.

How to apply

Download the application form and complete it with your medical practitioner, then email it to MHC@sa.gov.au, or phone 1300 735 350 to have a form sent to you.

For more information, visit https://www.sa.gov.au/topics/care-and-support/concessions/health-concessions/medical-heating-and-cooling-concession or contact ConcessionsSA on 1800 307 758 (9:00 am to 5:00 pm, Monday to Friday).

Do you receive dialysis treatment at home for kidney disease?

If yes, you may be eligible for the Home Dialysis Electricity Concession which is funded through SA Health, to help with the running cost of your home dialysis equipment.

To receive the Home Dialysis Electricity Concession, you must:

• be undergoing dialysis treatment at home
• have the concession approved by an SA Health practitioner

Eligible applicants can receive $274.85 annually. This concession is available in addition to other concessions administered by the South Australian and Australian Governments for home medical equipment.

How to apply

Applications are made through the renal unit where you receive treatment. You’ll need to complete a Home Dialysis Concession Claim Form with your SA Health practitioner, who will return it to your renal unit for processing.

For more information, visit https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/services/costs+and+concessions/home+dialysis+electricity+concession or speak to your SA Health practitioner.