If you are facing a life-threatening situation due to power outage, please call 000. |
It's only out at my place.
Your energy services should typically be on when you first move into your property. If the power is off, please check your safety switch board to ensure all switches are in the ON position.
If this hasn't restored power, please contact our team by phone on 1300 609 387 (Mon-Fri 9am-5pm) so we can investigate.
The whole building has lost power.
If your entire apartment building is affected, please contact your building manager for advice and service.
The whole neighbourhood is out.
If there is an electrical outage across your area, it could either be a planned or un-planned outage.
You will have been sent notice of any planned outage with expected restoration times, otherwise please refer to the local network service provider for any Unplanned outages (typically caused by weather or accident) as they can provide expected restoration times. The telephone number for outages is located on the top right corner of your bill.
If you still need help, please call us on 1300 609 387 (Mon-Fri 9am-5pm).
For afterhours calls our dedicated 24/7 faults and emergencies number is 1800 108 418.