Are customers in credit eligible to receive bill relief?
Yes. Energy bill relief will still be applied to the customer’s electricity account and any credit should be carried over to future bills.
Why are households in embedded networks receiving one-off payments, rather than quarterly?
To reduce administrative burden and due to the complexity of embedded networks and system limitations, households in embedded networks will receive one payment of $150.
Is the rebate inclusive of GST?
No. The rebate credits are not taxable or relevant for GST purposes. Bill relief will be inclusive of GST (that is, applied post-GST to bills) for both households and small businesses.
Why is the rebate only being paid to accounts that are active on the census dates?
Delivering EBRF requires a consistent approach for all Australian households across jurisdictions, where possible. Establishing consistent census dates will enable retailers to identify eligible and active accounts to apply rebates for that point in time.