seene is committed to protecting the health and safety of our members among all of the communities where we operate, ensuring a safe and ongoing service.
If you have been impacted by financial hardship due to COVID-19, our hardship program helps those customers experiencing financial difficulty through flexible payment arrangements, extensions and advice.
At seene we understand that sometimes you need help and a little flexibility with your energy bills.
What does hardship mean?
Hardship is when you’d like to pay your energy bills but, because of your financial situation, you can’t. This might be for a short time or it might be ongoing.
There are many reasons for financial hardship:
- losing your job
- not being able to work for medical reasons
- unexpected expenses relating to your home or your car
- a relationship breaking down
When unplanned events have an impact on your finances, keeping on top of everything can be a challenge.
Please get in contact with our customer service team on 1300 609 387.